Frequently asked
Who can open a trade account?
Retail shops, interior designers, and hospitality or events businesses based in the UK. We review each application personally — most are approved within 1–2 working days.
What's the minimum order?
Most lines have a minimum order quantity (MOQ) of 12 units, shown on each product. There's no separate minimum order value across your first order, but freight is more efficient above roughly £300.
How is trade pricing worked out?
Retail accounts see pricing below RRP. Designer and hospitality accounts see project and volume pricing, which is usually lower again. Your tier is set when your account is approved and applies automatically across the catalogue.
Can I get samples before ordering?
Yes — interior designer accounts include access to our sample library on loan. Retail and hospitality accounts can request paid samples at cost.
Do you offer a Crate Edit for events or venues?
Yes. The Crate Edit bundles linen, crockery, glassware and centrepieces for a full table setting as one line item — useful for designers and venues who don't want to source forty individual SKUs.
What if an item arrives damaged?
Contact anna@nordvalehome.uk within 5 working days of delivery with photos of the damaged item and packaging. We'll arrange a replacement or credit — whichever suits your order.
Can I change my account tier later?
Yes — email anna@nordvalehome.uk if your business changes (for example, moving from retail to a hospitality volume programme) and we'll review your account again.
Still have a question? Email anna@nordvalehome.uk